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Pengaruh Penggunaan Kekuasaan dan Gaya Manajemen Konflik Antar Personal terhadap Pengambilan Keputusan Operasional (Studi pada PDAM di Malang)

ID : 1-153-12, ISSN : 0854-4190 , PUB: Vol 15 , Desember, 2008


The objective of research will be: (1) to explain the effect of the variable of the use of personal authority on the use of positional power; (2) to confirm the effect of the variables of the use of personal authority and the use of positional power on cross-personal conflict management style; and (3) to clarify the effect of the use of personal authority, the use of positional power, and cross-personal conflict management style on operational decision-making. Sampling technique concerns with Cluster Sampling with 30 respondents. The analysis tool relates to Multiple Regression. Results of regression analysis indicate that H1, H2 and H3 has been accepted.


Keyword: he Use of Power, Conflict Management Style, Operational Decision-Making

Author: Siti Rochmah